Privacy policy
Last updated 28 October 2026
- We only collect what you type into our waitlist form, plus basic technical details.
- We use it to tell you about Subby's launch and to plan where to launch first.
- We never sell your information, and we don't use advertising cookies or trackers on this site.
- You can ask us to see, fix or delete your details at any time using the form below.
Who we are
Subby ("we", "us") is a platform for renting out your room or home while you're away, currently preparing to launch in Melbourne, Australia. This policy explains how we handle personal information collected through subbyit.com. We aim to handle your information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you join the waitlist we collect:
- your name and email address
- whether you want to subby your place, find a place, or both
- your city, if you choose to tell us
- the date and time you signed up, and your IP address (to stop spam and abuse)
When you send us a privacy request we collect your name, email address and your message. Like most websites, our server also keeps short-term technical logs (such as IP address, browser type and pages requested) for security.
We don't use analytics, advertising cookies or tracking pixels on this site, and our fonts are hosted on our own server.
How we use it
- to send you updates about Subby's launch and early access
- to understand demand and decide which cities to launch in first
- to respond to your questions and requests
- to keep the site secure and prevent spam and fraud
We'll only email you about Subby. Every marketing email will include a way to unsubscribe.
Who we share it with
We don't sell or rent your personal information. We share it only with service providers that help us run the site, and only as needed:
- Website hosting: our site and waitlist are stored on a secure server in Australia.
- Cloudflare: protects and speeds up the site. It processes visit data, such as IP addresses, and may do so outside Australia, including in the United States.
- Mailgun: delivers the emails generated by our forms, and may process information in the United States.
These providers are only allowed to use your information to provide their services to us. We may also disclose information if required by law.
How we protect it
Our site runs only over encrypted HTTPS connections. Waitlist details are stored outside the public website, with access restricted to the Subby team. Our forms include anti-spam and rate-limiting protections. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
How long we keep it
We keep your waitlist details until Subby launches in your area and for a reasonable time after, or until you ask us to delete them, whichever comes first. Technical logs are kept for a short period for security.
Your choices and rights
You can ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it and remove you from the waitlist. We'll respond within 30 days.
If you're unhappy with how we've handled your information, tell us using the form below and we'll look into it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Privacy requests
Use this form for any privacy question, or to access, correct or delete your details.
Changes to this policy
We'll update this policy as Subby grows, for example when the app launches with bookings and payments. The date at the top shows when it last changed.